Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to suggest a topic for us to cover? This page explains how to reach the syncstop.com team and what happens once your message lands in our inbox.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected] and, where possible, include a short line on what your enquiry relates to — a specific brand, a no deposit bonus offer, or something else entirely. It helps us route your message to the right person and answer it faster.
What We Can Help With
We cover Canadian online casinos, and most of the messages we get fall into a few categories:
- Questions about our reviews or ratings — if you want more detail on how we assessed a casino such as Cashed, SlotsGem or WinnerIsland, or why a particular offer is presented the way it is, ask us directly.
- Corrections — bonus terms, wagering requirements and no deposit offers change often. If you notice something on the site that looks out of date, tell us and we will look into it.
- Content suggestions — if there is a payment method, game category or casino topic you would like us to cover in more depth, we are glad to hear it.
- Partnership or listing enquiries — if you represent a casino brand and want to discuss appearing on the site, introduce yourself and outline the details.
- Concerns about gambling harm — if you or someone close to you needs support, mention this in your message and we will point you towards appropriate resources rather than leaving you to search alone.
What We Cannot Do From This Page
We are an independent comparison site, not a casino operator. That means we cannot process deposits, withdrawals, account verification or bonus claims on anyone's behalf. If you have an issue with your balance, your account, or a bonus credited at a specific casino, that has to go through the operator's own support team — every casino we list runs its own customer service channel for exactly this purpose. We can, however, help with general questions about how a site's terms work, or flag a pattern worth investigating if several readers report the same problem.
If you're specifically looking for information on options outside the Canadian licensing framework, our page on trusted non GamStop casinos UK covers a different market and may be more relevant to that query.
What Happens After You Send a Message
Every email is read by a real person on our editorial team — we do not rely on automated replies to stand in for an actual answer. Straightforward questions are usually answered within two working days. Anything requiring us to double-check a bonus term, a licensing detail or a rating may take a little longer, since we would rather give you an accurate answer than a fast one.
Why Reader Input Matters to Our Ratings
Our rankings of Canadian online casino sites are built from research into licensing, game selection, payment options and the fine print behind welcome offers and no deposit bonuses. Reader feedback is one more input into that process. If terms have shifted at a casino since we last checked, or a promotion no longer matches what we listed, telling us helps keep the comparison table accurate for the next person who visits.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a specific offer, note the casino name and the offer as advertised — this helps us verify it against our own records quickly.
- If you are asking about eligibility or account access, check whether the casino's own help centre already covers it, since account-level details sit with the operator rather than with us.
- If you are reporting an error on the site, a link or a screenshot of the page in question makes it much easier for us to locate and fix.
We appreciate you taking the time to get in touch. Whether it's a correction, a question, or feedback on how we cover Canadian online casinos, a real member of the team will read it and reply.